What is your returns policy?

You may return items (exceptions noted below) within 30 days from the date on your packing slip for a full refund of the price of the item (shipping not refunded), as long as we receive the items back in salable as new condition. After 30 days, we will accept eligible items for return, but we charge a 10% restocking fee. No returns after six months.

PLEASE NOTE: AN ORDER THAT QUALIFIED FOR FREE SHIPPING WILL BE ASSESSED A SHIPPING CHARGE IF THE ITEM(S) RETURNED FROM THE ORDER CAUSE THE RECALCULATED ORDER TOTAL TO DROP BELOW $50.

ELECTRONIC MEDIA (CDs, DVDs, CASSETTES, CD-ROMs, VIDEOS, E-BOOKS, COMPUTER SOFTWARE, AND PRODUCTS WITH AN INTERNET COMPONENT OR STREAMING ACCESS) CANNOT BE RETURNED.*Exception: please see the Digital Item exception or contact customer service for details on returning Rosetta Stone or certain other items that have not been activated.

We cannot give refunds on items that are returned damaged, as they are not resalable.
We do not accept returns on items that we no longer offer for sale.
We are not able to offer exchanges.

* TO RETURN DROPSHIP ITEMS, PLEASE CONTACT US BEFORE RETURNING; PROCEDURES VARY BY SUPPLIER.

A SPECIAL NOTE ABOUT RETURNING PACKAGE COMPONENTS:

Package components can ship in multiple shipments, depending on individual item availability at the time the order was placed. However, package content is not flexible. We cannot add to or subtract from a package at the point of sale and if a package is returned incomplete, 3 things happen:

• The package price is voided
• The order total is recalculated based on our normal selling price for each item
• The refund amount is affected by the difference between the original package price and the total price of the individual items not returned. In some cases, this may result in no refund being issued, if the amount saved by purchasing a package is more than the value of the item(s) returned.

Refunds for package components are also subject to restocking and recalculated shipping fees, if applicable. Package components are noted on your packing slip with "PKGCMP" in the price column.

Packages orders through a punchout ordering system with an organization or school have to be returned complete, due to restrictions in how item and order data is handled in the punchout system. Refunds cannot be given for packages returned incomplete on these orders.

Bundles are identified on your packing slip by showing “BDLCMP” in the price column. All bundle components have to be returned complete in order for the bundle to qualify for a refund. If the bundle contains any electronic media, internet component or streaming access, it cannot be returned.

Orders placed online will generally be refunded using the original payment method. Phone orders, mailed paper orders, and any online orders that cannot receive online refunds will receive refunds by check, unless alternate arrangements are made. Refunds for orders placed through schools, scholarship or grant programs, or any other organization will be sent directly back to the original ordering entity.