What if I was shipped a defective item?

Please contact customer service immediately (maximum 6-month window) after finding a defective item in your order. Although we check stock received from publishers, some defects (like pages bound into books the wrong direction) are easy to miss. We will replace the defective product or refund your money if a replacement is not available or you have decided you no longer want the item. In some cases, we may need to send the item to the supplier for quality control purposes. There will be no shipping cost to you if this is requested.

If you have defective software, or have a problem running or installing it, please first try to contact the software company's technical support service. If they are not helpful, or if you cannot find contact information, please call us. We can provide contact information for the software company, try to troubleshoot the problem for you (if it is within our knowledge/ability to do so), replace the item or refund you if the other options do not resolve the issue.