How can I avoid return items getting damaged in transit back to Rainbow?

There are a few things you can do to help ensure your returned items are not deemed unsalable by our returns department.

Before you place your returns in a box, make sure no books have been written in, had the bindings broken or creased, or pages dog-eared to the point where they no longer look new. Do not use books or materials as a sturdy surface to write your returns information or notes on. This can permanently etch what you've written into the cover of the book, and we cannot resell items like this. Do not open packaging or remove shrink-wrap on items that you cannot repackage to a new condition. Please take great care when packing books and materials in a box. We cannot stress enough how important a good packing job is in making sure items do not get bent up or damaged during transit. We recommend that you wrap the books or materials you are returning in shipping paper, bubble wrap, or other clean packing material (do not use newspapers as these can permanently stain books with ink). After wrapping, place in box, and then pack more packing material around your items. When you close the box and shake it back and forth, you should not hear anything moving around inside the box.

We suggest that you ship your return by UPS or Fed Ex (as it is insured automatically for up to $100). If you ship through the Post Office, please insure the package. Insurance ensures that if your package is damaged, you can file a claim with the handler. We will contact you in the event your returns arrive to us damaged.