What is your backorder policy?

Although we do our best to anticipate demand and keep our products in stock, some items will sell out before we can replenish our inventory. These are temporary backorders and typically arrive in our warehouse within one to two weeks. When we have an expected availability date, we include it on the item’s product page on our website. Some products may be on an extended backorder with the supplier. If we are aware of this, we request an availability date from the supplier, which we display on the item's product page. This information can change, as suppliers adjust their printing and manufacturing schedules, but we will try to keep this information current as we receive updates from the supplier.

We receive new inventory every business day. If a backordered item is expected to arrive within 5 business days, we hold domestic orders for up to 5 business days to try and ship the order complete. International orders and purchase orders are held for up to 10 business days. If, after that time, the backordered item has not arrived, we ship the portion of the order that is in stock. If the backorder arrives within 60 days , we will ship it to you with no additional shipping charge. If the backorder has not arrived after 60 days from the date the order was placed, we will cancel the backorder and issue a refund back to your original form of payment.

If the backordered item becomes available before the end of the 5-day period, your order will not be held any longer and will be released for shipping. If there is no availability date for the backordered item, or if the availability is more than 5 business days out, we will not hold the rest of your order - it will ship right away. If you have questions about product availability, please refer to our website, which shows the most current inventory available for each item.

We charge for the entire order up front and then ship backorders with no additional charge, if they have to ship separately. You may call or e-mail us to have a backorder cancelled and we will issue a refund to your original method of payment.

If a supplier decides to stop producing an item that is on backorder, we will automatically cancel that item for you and issue you a refund.

A backordered item will remain open on your order until one of 4 things happens: it becomes available and we ship it to you; it is cancelled by you; we cancel it due to a notification by the supplier that the item is no longer available; or we cancel the backorder because it reached the 60-day limit for backorders to remain open.