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Policy FAQs
Ordering Information
- How can I cancel an order, or cancel an item on my order?
- Can I apply my state sales tax exemption to my order?
- What if I don't want to order using the website?
- I don’t want my name, address, or phone number added to any lists. How can I ensure this won't happen?
- What are "Bargain Books" and how are they different from your regular inventory?
- I just placed an order and forgot something. Can I add to it?
- Some items are in your catalog but not listed online. Can I still order them online?
- How do I order Bargain Books?
- I would like to receive your catalog. How can I get one?
- I do not need to receive your catalog; how can I take my name off the mailing list?
- I plan on ordering several copies of the same item for a co-op or large group. Do you provide group discounts?
- Can I order new items and Bargain Books at the same time?
Shipping Information
- Do I qualify for free shipping?
- How much will I pay for shipping?
- How long will it take to receive my order?
- How will my order be shipped?
- I live in (or am traveling through) Central Illinois. Can I pick up my order to save on shipping?
- What if I need my order shipped as quickly as possible?
- About Shipping Information
- Do you ship C.O.D.?
- I’m placing an order for Bargain Books - what are my shipping options?
- I have a large order, how will it be shipped?
Returns
- How do I return an item or items?
- How long do I have to return an item?
- Who pays for shipping on a return?
- What is your returns policy?
- What if I received the wrong item, a damaged item or I am missing an item from my order?
- What if I was shipped a defective item?
- Do you offer exchanges?
- What is the Digital Item exception?
- How can I avoid return items getting damaged in transit back to Rainbow?
- Can I return something that was part of a package?
- What if I want to place another order with my return?
- Can I return something I bought at a homeschool convention?
- Can I return Bargain Books I have purchased?
Catalog
- How can I order your catalog?
- I do not need to receive your catalog; how can I take my name off the mailing list?
- If I am already on your mailing list, when will I get the new catalog?
- Your curriculum catalogs are now labeled Vol.1 and Vol. 2 and are smaller than they used to be. Why?
- I noticed a price in your catalog that is different from what is listed on your website. Which is correct?